How to reschedule.
24+ hours notice, free. Same-day is different. Weather is different.
HeyGen avatar video coming soon — we'll embed the script-driven walkthrough here once recorded.
Step-by-step
1. Sign into your Spiro account — portal.spiro.media or the iOS app.
2. Click Listings in the top nav. (Other tabs are Orders and Invoices.)
3. Find your upcoming shoot — it'll be tagged Confirmed Appointment.
4. You'll see three buttons: View Order Details, Reschedule, Add Notes.
5. Hit Reschedule, pick a new date/time from the calendar, confirm. Or hit Add Notes if you just need to add info to the existing shoot.
6. You can also cancel from this same screen.
Policy — 24+ hours
Free reschedule, no questions, no penalty. Easiest path is the link in your Order Confirmed email — keeps everything synced with Spiro automatically.
Less than 24 hours
Deposit retained. We'll work with you on a new date. Repeated last-minute changes may affect future booking priority.
Same day
Full session fee charged. Exception: weather that actively hurts the work — we move it free, you don't pay.
The Listings tab is also where every shoot you've ever booked lives. Confirmed, delivered, payment-required — all of it. You can view, download, and manage any past listing anytime.
Don't see what you're looking for?
Reply to any email from us, text the line, or shoot a quick message. We answer everything fast — usually inside an hour during the day.